Hi Matt... I just want to formally compliment you on how fantastic your gifts are. We sought a quality product to reflect the value we put on our clients who in this instance are the end receivers. You have served our cause proud in that regard and the client's feedback has been extremely favourable!

Many thanks, Ken Ridley
Senior Account Manager

Dear Sharon, thanks for sending the invoices through. The whole process from start to finish was fantastic. You guys are awesome!

Danielle Moir

Hi Rocky...  Wow, thank you so much for looking after me, I really appreciate your efforts!

I would also would like to take the opportunity to recognise Matt whom I spoke to, who took my order over the phone. Its so nice to hear someone on the other end of the phone who sounds delightful and wants to be at work. He was extremely helpful and a pleasure to talk to.  I know that most of the time customers are always wanting to complain about services but not many people like to compliment, so I would like to compliment Matt!!

I appreciate again your helpful assistance.

Carmen Jol - DMS Regional Coordinator
Advanced Personnel Management

Hi Sharon, our gift boxes have arrived - thank you for the speedy service. As this is our first order, we decided to open one up and taste the goodies inside... absolutely divine!

Kind Regards, Shirley Smith
Director of First Impressions

Thank you Sharon. It’s always a pleasure to deal with The Basket Factory! 

Kind regards... Kathrin Bremer
Premium Lifestyle Consultant

Rocky, thanks so much for this seriously customized one mate. I've sent an email around the office recommending you guys as the "go to" company for all of our client gift requests. Turns out everybody already knew you guys were the best!

Jerome B Frugtniet

I would like to say a very big Thank You to you and your staff for the Anzpac Staff Christmas Hampers... they look fantastic... just as you promised they would.  Looking forward to doing more business with you in the future.

Susan Skord

Thank you so much Sharon...  there were several people at Council that were really impressed with your range and I have forwarded them all the direct link to your website.  We will be using your services again!

Louise E Byrne - PA to the GM

Dear Sharon,

For the last couple of years I have ordered from you for our Board members. They have all asked me to pass on that your hampers are THE BEST they have EVER RECEIVED!! They have very much enjoyed sharing around our little token of appreciation with family and friends.

I thought you would appreciate the positive feedback. Best wishes for your crazy time of year!

Evan Robertson - Office Coordinator

Hey Rocky, we received our first lot of gift packs the other day... apologies for not sending this email earlier... I've been busy. They look amazing!! You guys did a great job. Can't wait to order more.

Much appreciated.
Kaitlin Green
Project Administrator

Hi Sharon...  I wish to pass on my sincere thanks and also let you know how impressed I was with your excellent customer service.  My sister was so impressed with the beautifully presented parcel you delivered... and of course thrilled with the goodies hidden inside. This was the first time I've used The Basket Factory services, but I will certainly be using them again and will recommend them to my friends and work colleagues. Once again thank you for your efficient and timely service.  Keep up the great work. 

Kind regards... Cecilia Robertson

Hi Sharon... my sister sent some pictures through of the gift you sent for me... WOW it just looked amazing!!

I'd like to extend a huge thanks to Matt from your office as he really did go above and beyond the call. You see, on the day I ordered this gift I was busy at work all morning and noticed that he had left a number of messages on my phone. When I eventually returned his calls in the afternoon, he told me that he’d already contacted the hospital to ensure my sister was still going to be there the next day, and that the gift was already on its way. Sure enough, the gift arrived quickly and beautifully and my sister was blown away by it. I really think this extra time and effort that your staff put in shows how highly you value your customers.

Next time I need a gift delivered for any special occasion, I’m not even going to bother to look beyond The Basket Factory.... you guys are just awesome!

Cheers... Chris Auhl

Hi Sharon, thank you so much for all your help in re-arranging the delivery of the basket of goodies welcoming beautiful little Lucinda. The happy family were absolutely thrilled with its contents. Your business was such a gem of a find... wonderful courteous service. I will be recommending you to all my friends.

Thank you once again - Christina Dixon

Just wanted to give you some honest feedback on a gift basket we recently ordered. Here is the response we received from our recipient... "The quality and selection was superb.  A delight to all senses with very unique products.  The choice of these products was particularly clever in that even after the consumables were a distant but pleasant memory, I still had the beautiful lotion, fragrance and bubble bath to serve as a more sustainable, long term reminder of your generosity. Not to mention the initial 'warm and fuzzy' feeling I got when the basket first arrived. The presentation was also impeccable... simple, stylish, perfect!"

Gerard Payne - Director - City Living

Dear Sharon,

I received emails this morning from the boys we sent the gifts to. They were happy. Great service as usual :-)

Peta Lewis - Event and Mangement Coordinator

Just a short note to let you know how impressed we were with the hampers for our clients. Full of quality products, stylishly wrapped and very classy, our clients were blown away. I would thoroughly recommend The Basket Factory to other people and businesses as the experience was equally as good for us as it was for our clients.

Kind Regards... Steve Wicks - New Markets Director

To receive an unexpected, beautifully presented "thank you for doing business with us" gift has certainly gone a long way to creating further rapport with our clients, many of them calling us just to say how thrilled they were.

Craig Bowen - Managing Director

I just wanted to share how happy we are with your beautiful hampers and how effortless the whole procedure was. I will definitely be using you again and I'll be spreading the word. Again, thank you.

Louise at Datatel Australia

Hi Sharon, just wanted to say thanks a lot for the gift we sent to my daughter - she was really thrilled with the extra message from The Basket Factory - it was such a beautiful touch. She told me she was so impressed she will use your company in future as well.

Many thanks... Dawn Stockwell

Hi Rocky...

Once again thank you...the Xmas hampers were a real hit... so much so my husband asked me to organise some for his work. He'll contact you today.

Regards - Carol Pease
Dial Before You Dig

Dear Sharon, thanks again for the excellent service and the beautiful gifts delivered to us on short notice. This last lot with the Eora branding on the ribbon were sensational... and so well received by our dignitaries.

You always seem to work within our needs and fit within our budget, and our expectations are always exceeded. You're a gem.

Michael Parkins - Assistant Director Eora College - TAFE NSW

I found your company online earlier this year, and used you guys to order a bunch of corporate hampers. The service last time was fantastic so I decided to order our Christmas Hampers through you. We received them to our office last night... thank you so much... they look amazing!

Casey Quantick / aka Rocka Bye Lady

Dear Sharon... they absolutely loved the hamper, so thank you for your great service. 

Kind regards - Val Roman

Dear Sharon... the birthday gift I recently sent to my sister Narelle was very well received... in fact she raved about the quality and the way it was presented. Thank you so much.

Regards... Glenn Meighan

Dear Rocky...

Been so very busy have not followed you up. Leah was overwhelmed with your basket and cake.  Congratulations and special thanks to you and your company for the professional service we were given.  I won't hesitate to use your service again for corporate gifts.

Warm regards
Christine Craddock - Director

The 100 hampers were fantastic and the client loved them! Thank you so much for all your work – please pass on my thanks to everyone there.

Emma Gibson - Hausmann Communications

Hi Sharon, just want to say thanks again for all your help. Our gift baskets arrived yesterday and they look fantastic!

Scott Cole - State Manager WA

Thanks for all your help at Christmas.  The hampers went down a storm with our customers and we're now looking to use them as incentive gifts for our employee of the month.

Donna Carey - Office Manager

I would just like to thank Rocky so much for our urgent delivery on Friday... it was very much appreciated.

Donna Morgan - Financial Director

Hello Sharon...  I just wanted to tell you that I have received the most wonderful feedback from my recipient, Garry King at Kingscroft Consulting about the quality of your Gifts.

We were in stitches as he read out the note that you send with your gift baskets explaining how they get prepared and delivered. The person who wrote that must be a professional writer. It was an absolute hoot.

On top of that Garry was soooo impressed that he mentioned that he will be using you guys from here on in. This is a classic example of top quality products selling themselves. Congratulations. And thanks again.

Rod Matthews - Director
Impact Human Performance Technologies

Dear Sharon... Thank you for the lightning service!!!

Joseph Hoang

I wish to express my thanks to all at The Basket Factory for your prompt attention and professionalism to several orders that I have placed with you. I will certainly be using your services again in the future and I will be recommending The Basket Factory to my family and friends too!

June Doroschenko
Sydney NSW

Mate, those gift hampers went off like a fire cracker! Let's do 30 more as soon as possible.

Justin Ferguson - Managing Director

Dear Sharon,

My mother really enjoyed her gift basket.  It was a lovely surprise and was done up beautifully.  Thank you for a job well done. (the letter was fantastic).

Regards, Karen Johns

Hi guys...

Just a quick thank you regarding the gifts and ribbon. Rocky, thanks for the prompt work and effort you put in to having our ribbon printed so quickly. It looks fantastic.

Sharon, WOW, the gifts are just gorgeous. Thanks so much for the "surprise" and for the extra "special package" you made for us. So happy we decided to order gifts through you guys, and looking forward to ordering many more.

Lepa Time - Office Manager

Hi Sharon, thank you very much. The gift baskets were received yesterday and they were great! On behalf of Kramer Ausenco, we would like to take this opportunity to wish you and your family a very Merry Christmas and the very Best for the New Year.

Kind Regards... Georgia Patzalis - Project Secretary/Senior Office Administrator

Dear Sharon... thank you, the agent at Harcourts  was very happy to receive such a beautiful gift. What a great service you provide. I havent stopped talking about your company.

Thanks again - Kym Sainsbury

Thank you so much, I cannot believe the efficiency!  You guys really are good.

Cheers, Eva Gero - Sales Associate
Crows Nest

Dear Sharon,

Thanks for sending the gift I ordered to Barbara and Heather. They thought it was lovely. So prompt, no nonsense website and great service.

Laura Steel

Dear Sharon,

I sent the packs out today and have had some REALLY great feedback from the journo’s so far – they loved them.  And I showed one of the packs to everyone here in our meeting yesterday and have emailed your details around the office. Everyone agrees they look amazing!  Thanks again, I will definitely be in touch again soon.

Jennifer Bailey

Thank you... you are wonderful!! The recipients all received their gifts... and they loved them. Thank you again!

Alia Trionfi - PA to the Chief Operations Officer

Dear Sharon,

I was so grateful I was able to use your company to send a hamper to my sister for Christmas. The gentleman who took my call was extremely helpful & polite. My sister is terminally ill & she was so excited to receive the hamper, which was delivered within three hours of my call. It was a difficult situation for me as my sister was not expected to be home for Christmas, and, as I live in Melbourne, sending a gift so close to Dec 25th was a huge problem.

Once again, many thanks for your help.

Mary Wayland

Hi Sharon... just wanted to say a big thank you to you and your team for your wonderful service over the last 5 years. The Handover gifts to our Customers when they take delivery of one of our New or Used Holdens, Kias or Peugeots always look superb and delightfully presented. Our Customers very much appreciate these gifts and are delighted with the contents.

We place an order for 80 hampers monthly and it amazes me that you get them to us so quickly when we request a new delivery. From the moment I email my request for delivery of my next order, I relax and know that you and your team will never let me down.

Muirs very much appreciate the excellent working relationship we have with your Company.

Sue Doolin
Administration Supervisor

Dear Sharon... we were thrilled to hear our gift arrived at the end of last week. Thanks for your prompt service. They loved it! Have a great day.

Lynette Colebatch - Administration Officer/Registrar
Murraylands Christian College

Dear Sharon... just received the extra jumpsuit and the box of goodies that came with it. What wonderful, beautiful customer service - thank you. I will be using your services again and also recommending them to others.

Best Regards,
Natalie Spowart

I know I should be thanking Boehringer Ingelheim who sent me the gift – and I will, they are so wonderful – but I just wanted to phone you and say thank you so much for this beautiful gift. It was so beautifully packed, and the contents are just amazing. The detail - even in the ribbon on the box - was just perfect.

Natasha Phillips

Dear Sharon... Princess Jessica and her mother loved the basket. Once again thank you for a great job.

Seham Ristevski - Executive Assistant

Rocky, thank you! You are a legend! The gifts arrived and they look awesome!

Regards, Martin Brandon
Director & Licensee

Dear Sharon, just want you to know that Chook loved the gift you sent for me... and so too did the staff there. She's not enjoying being in a nursing home, so all she said was... "Great, now I can go Death by Chocolate".

Lyn Fondacaro
Perth Magistrates Court Registry

Thanks so much for all your help. Just had a photo from the delighted recipients of the gift... beautiful! Will save your details for the next time and have already spread the word to my other PWC colleagues. So great you were able to deliver this on the same day too!

Kind Regards, Jennifer O'Warn
Executive Assistant

Rocky - boxes turned up - they are awesome  - much appreciated - Super stuff! Have a great weekend and talk soon.

Cheers - Peter Elisseos

Basket was duly received and much appreciated by the birthday girl!   Thanks for the excellent service.

Lynne Ferguson - Administration Officer

Dear Sharon,

I've already had a phone call from Eleanor re the gift I sent. She loved it!

Thank You! Rachel Watson

Hi Sharon, 

Thank you so much.  The gift we sent was well received by Pieter and Emma and no doubt Matilda. We will be using your company again!

Kind regards... Rebekah Mattner

Hi Rocky... Just a short note to say thank you very much for the beautiful Gift Boxes.  We are absolutely thrilled with them and extremely happy that you could deliver them quickly as promised.

We are also very impressed with you professionalism and look forward to ordering them again soon.  We would be more than happy to recommend you to any of our corporate business partners without hesitation.

Kind regards, Deb Harris

Sharon... a huge thank you and compliments on the presentation of the gift I ordered for Madeleine's 21st Birthday. The surprise of the branded ribbon was a nice touch. Very happy.

Rhonda Maroun

Thank you so much for your time. We have ordered from a number of different hamper sites this year, and your website and service has definitely triumphed!

Rebecca Basher

Just a short note to say thank you for organizing the gift baskets... they loved them!

Simone Kroeger

I would like to take this opportunity to say "thank you". From the moment I placed my first order, I felt confident that my decision to use your company was a great one. Your professionalism is fantastic! Matt, who contacted me about some re-delivery issues, was brilliant. All round fantastic customer service. And the gifts were beautifully presented and well received.

We'll definitely be using you again and recommending your company to others!!

Thanks and regards... Connie Cordi
Administration Manager

Dear Sharon, the gift basket was a raging success!! Thanks again for all your help.

Helena Singer
Executive Assistant

Hi Sharon, I just got a call about the basket we sent... our client was over the moon with it! Thank you and we will definitely use your services again.

Kind regards, Rohan O'Brien - Protected Vehicles

Hi Sharon... Nana loved the gift!

Karim Bel

Thank you Sharon. Geoff and Donna thoroughly enjoyed the gift and thought it was beautifully packaged. They also loved the note from your factory! It was a really lovely touch.

Vanessa Humphris

I recently contacted you asking you to adjust your Pink Cadillac basket to make it slightly more appropriate as a gift for a relative who had been diagnosed with cancer. You swapped the pink champagne for a Shiraz with the name 'Optimiste' Thank you so much for putting together such a beautiful customised basket... my relative wrote to me upon receiving the gift and was thrilled with it, especially the Shiraz and its positive sounding moniker.  I have used your services once before, for Mothers Day and I shall continue to do so, as I am always grateful to find a company that offers quality products and service. I discovered you via Multiple Birth Parents, to whom you make a contribution for fundraising, which is nice to know as well.

Thanks! Victoria Rogers

Well, you guys go from good to better to even better still. Thank you so much!

Ray Neuling - Director

We have just received our first delivery from you. From ordering initially, your continual progress feedback, the short delivery time and most importantly, the final product, we couldn’t be happier!! The boxes present beautifully, the goodies inside look delectable, and our company branding looks incredible. You absolutely captured the look we were hoping to achieve! We look forward to working with you and can’t wait until we order next time.

Thanks again, Kirsten Neilson
PA to the MD