30 years in business... and still going strong

It's been a while...

Creating gorgeous gifts for special people is what we do here at The Basket Factory... and as you can see, we've been doing it for a long time.

Our aim is to constantly "surprise and delight" YOUR recipients. Whenever we send a gift out on your behalf, we work hard to ensure that expectations are exceeded - both YOURS and that of your recipient.

This formula is what keeps us going, and keeps us getting better and better each year. As our customer base grows, so too does our quality control. The promise we make to you is this... if ever we do mess up, we'll fix the problem with a minimum of fuss... no questions asked.

You'll see from our Testimonials that we have lots and lots of happy customers... and we'll continue to strive to make YOU - our customers - proud to send a gift from The Basket Factory.

We guarantee both our products and our service, so you never have to worry. Your biggest concern will be which of the range of beautiful gifts to send.

Our Guarantee

Gift Baskets

We guarantee that our gift baskets will reach their destination in perfect condition. If, for unforeseen circumstances, our products do not reach your recipient in good condition, we will happily refund or replace the items concerned. We guarantee that when we replace products that are out of stock, the substitution will be of equal or greater value.

We also have a strict use by date policy to ensure the freshness of the products we deliver.

Delivery Services

We deliver Australia wide, including same day for Sydney orders*. We are governed by our couriers, so we deliver Monday to Friday (excluding Public Holidays).

* See Free Delivery Policy for information on delivery times and same day delivery.

Terms of Service

As we only deliver in Australia all prices are displayed in Australian dollars and are inclusive of 10% GST. All items are subject to stock being available. If we substitute stock we will always ensure that the replacement item is of equal or greater value.

Hampers containing alcohol may only be purchased by persons over the age of 18.

The Basket Factory - ABN 48 068 204 460

Please remember that anytime you'd like to talk to a real person, just pick up the phone and give us a call.

1300 085 085