Our Guarantee
Gift Baskets
We guarantee that our gift baskets will reach their destination in perfect condition. If, for unforeseen circumstances, our products do not reach your recipient in good condition, we will happily refund or replace the items concerned. We guarantee the substitution will be of equal or greater value.
We also have a strict use by date policy to ensure the freshness of the products we deliver.
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Delivery Services
We deliver Australia wide, including same day for Sydney orders*.
We are governed by our couriers, so we deliver Monday to Friday (excluding Public Holidays).
* See
Free Delivery Policy for information on delivery times and same day delivery.
Your Privacy
We respect your privacy will only use your personal information provided to fulfil your order. While we may contact you regarding
our products and services, we will not release your information to persons or entitles outside of our organisation for any purposes, unless required to by law.
We will endeavour to take all reasonable steps to keep secure any information that we hold about you, and to keep this information accurate. However, we do not accept responsibility for events arising from unscrupulous, unauthorised access to your personal information.
Our site is protected by the Eway Gateway SSL-Encrypted Server Identity Technology, ensuring that your credit card details are securely collected. This also ensures that your connection to the server while delivering your credit card information, is securely maintained.
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Terms of Service
We deliver Australia wide and all prices are displayed in Australian dollars and inclusive of 10% GST.
All items are subject to stock being available. If we substitute stock we will always ensure that the
replacement item is of equal or greater value.
Hampers containing alcohol may only be purchased by persons over the age of 18.
The Basket Factory
ABN 48 068 204 460